Legal

Privacy policy.

Draft — last updated August 27, 2026 · to be reviewed by counsel before checkout opens

This policy explains what Roofaio ("we," "us") collects when you use the roofaio.com website (the "Site") and the Roofaio desktop application (the "App"), and what we do with it. The short version, which the detail below will not contradict: your plan sets, projects, prices, and margins stay on your machine. Roofaio is a desktop app — project files live locally as portable .rooftk files, and we never receive them.

1. What stays on your machine

Everything you draw, measure, price, and produce in the App — plan sets, project files, your price library, formulas, margins, BOMs, estimates, and proposals — is stored locally on your computer. We have no server copy, no sync service, and no way to read your projects. If you delete a project locally, it is gone; we cannot recover it. Back it up the way you back up anything else that matters.

2. What we collect

• Account and licensing. When you subscribe, we store your name, company, work email, and a license record (your Roofaio ID, subscription status, and machine activation identifiers). The App contacts our license server periodically to validate the subscription; these check-ins transmit your Roofaio ID and app version — never project content.
• Payment. Payments are processed by Stripe. Stripe collects your card details directly; we receive only a customer reference, the card's last four digits, and billing status. We never see or store your full card number. Stripe's own privacy policy governs its handling of your payment data.
• Website. The Site does not use advertising trackers or third-party analytics cookies. Like any web server, ours logs routine request data (IP address, browser type, pages visited) for security and reliability; these logs are retained for a limited period and not sold or shared for marketing.
• Correspondence. If you email us or submit the feature suggestion form, we keep that correspondence so we can respond and follow up.

3. The AI assistant and Anthropic

The optional assistant signs in with your Claude subscription, using your own Anthropic account. When you direct the assistant at a drawing, images of those drawing pages are sent directly from your machine to Anthropic; this traffic does not pass through our servers, and we do not receive or retain it. Your price library, formulas, and margins are never sent to Anthropic or to us. Your use of Claude is governed by Anthropic's privacy policy and terms. If you never enable the assistant, nothing of yours is sent to Anthropic at all.

4. How we use information

• Provide and bill the subscription, and validate licenses.
• Respond to support requests and feature suggestions.
• Send service notices (trial expiry, billing receipts, material changes to terms or this policy). We do not send marketing email without your consent.
• Protect the Service (fraud prevention, abuse investigation, security).

5. What we never do

• We never sell your personal information.
• We never receive, copy, or mine your project files, plans, or prices.
• We never share data with advertisers or data brokers.

6. Sharing

We share personal information only with the service providers needed to run the Service — Stripe (payments), our hosting and email providers (site delivery, transactional email), and Anthropic only in the sense described above, where you initiate the connection with your own account. We may also disclose information if required by law or to protect our rights and users.

7. Retention

Account and license records are kept while your subscription is active and for a reasonable period afterward (for tax, accounting, and dispute purposes). Correspondence is kept as long as needed to handle your request. Server logs rotate on a limited schedule.

8. Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you by emailing roofaio.support@gmail.com. Deleting your account ends the subscription and license; because your projects live on your machine, they are unaffected. Depending on your jurisdiction (for example, the EEA/UK or California), you may have additional statutory rights — contact us and we will honor them.

9. Security

Because project data never leaves your machine, the largest part of your risk surface stays under your control. For what we do hold, we use encryption in transit, access controls, and minimal collection by design. No method of transmission or storage is perfectly secure; if we ever become aware of a breach affecting your personal information, we will notify you as the law requires.

10. Children

The Service is a professional tool and is not directed at children under 16. We do not knowingly collect their data.

11. Changes

If we change this policy, we will post the revised version here with a new date and, for material changes, notify active subscribers by email. The core promise — your plan sets, projects, prices, and margins stay on your machine — is architectural and will not change.

12. Contact

Privacy questions or requests: roofaio.support@gmail.com.